Have you ever had a project come to a screeching halt, your tight timeline crumpled and shredded somewhere in the dark depths of your do-everything office machine?

If you obtained that machine through Flexjet owner Walter Stewart’s company, he’d have a technician on site in 90 minutes or less. Guaranteed. For every minute the technician is late, The Stewart Organization deducts 1 percent off the machine’s monthly service bill. All the way to 100 percent. As you might imagine, Stewart’s technicians are not often late.

Among the Top 10
Operating from his base in the classic southern city of Birmingham, Alabama, Walter Stewart has capitalized on his uncompromising service emphasis to conquer the major metropolises of Dallas and Houston, meanwhile transforming his organization into one of the nation’s top 10 independent office machine companies.

He says he couldn’t have done it without Flexjet. Stewart uses his shares in a Learjet 40* XR* and a Challenger 300* to maintain a personal connection to his growing organization. But perhaps the most important contribution his business jets make, he says, is to keep his top people engaged at the ground level. In fact, Stewart estimates that he’s personally aboard less than half of his company’s Flexjet flights. “If the key people don’t go and handle business in person, then things never, never work. The aircraft have enabled us to take our business and grow it in these new markets.”

Solid, Consistent
Stewart, with his unwavering focus on service excellence, finds Flexjet the perfect fit for his travel needs. He had been with another provider but needed a longer-range aircraft. After using two fractional providers for a year, he says, “I moved the rest of my business to Flexjet because of the level of service – solid, consistent and professional all the way through. Others are not in the same league as Flexjet. They simply do not operate as smoothly.”

The Priceless Poodles
Despite his passionate and successful approach to business, Stewart definitely is not all work and no play. He and his wife, Audrey, love to relax in their home on the French side of St. Martin. They fly there five or six times a year, and they always take their girls – Monique and Celine, two well-pampered (by Stewart’s own admission) miniature poodles. When asked if the precious pups present any travel challenges, Stewart replies, “The crews have always been great. And the dogs travel well. It’s really been a non-issue all the way around.”