Owners talk – we listen. Invariably, the result is an improved owner experience. Owners make time in their busy schedules to accept our invitations to meetings of our Owner Advisory Board. Created to provide a forum where they can exchange ideas with the Flexjet leadership team, the board gives owners an opportunity to support our pursuit of service excellence and market leadership. The strategy has been working so well we have increased the frequency of these gatherings and expanded the list of participants. This gives more owners, meeting in small groups at multiple locations throughout the country, the opportunity to share their insights.

“These meetings deliver valuable guidance that helps us improve current programs and develop new initiatives,” says Flexjet President Fred Reid. “Our commitment to provide superior customer service is stronger than ever, but we need open, honest communication with owners to accomplish this. These meetings present an excellent opportunity for just this sort of frank give and take.”

TAKING ACTION
We asked owners to participate in focus groups about our advertising strategy – and as a result we are introducing a new advertising campaign this fall. Ongoing owner comments continue to help shape and improve our selection of onboard snacks and amenities, as well as other aspects of the in-flight experience. We are currently evaluating our catering vendor network and will begin testing a new catering service later this year. This fall, all owners will see a new complimentary wine list, and we will also introduce a special reserve wine list with some truly impressive finds.

We’re extremely grateful to those owners who have given their time and expertise to assist us in our constant quest for improvement, and we are always looking for additional support. If you are interested in attending an Owner Advisory Board meeting, please contact your Flexjet Sales Director.