It’s not just about the numbers, of course – we strive to provide safe flights and the best possible experience for each and every one of our owners. “In 2008, we surpassed most of the performance goals we set for ourselves, turning in our best performance in the past five years,” says Dave Gross, Flexjet vice president of operations. “We continue that success in 2009 – setting ever more ambitious goals, then meeting those goals. We congratulate our dedicated staff on a job well done. They know this type of exceptional performance is what separates us from the competition.”

FLAWLESS FLIGHTS
Flawless means every detail must be just right – aircraft, logistics, catering, crew, ground transportation. If any aspect of a flight fails to meet expectations, it cannot be considered flawless. Our goal is to have at least 95 percent of flights completed flawlessly. In fact, we are delivering flawless flights 95.7 percent of the time.

PERFECT TIMING
A flight cannot be flawless if it’s not on time. Our target for on-time departures is 97.5 percent, and we have been on time for 97.5 percent of flights this year.

FLY THE FLEET
We offer the unprecedented pledge that you will be assigned a chartered aircraft for no more than 5 percent of flights, and we regularly beat that mark by a wide margin. Our goal for 2009 is to use charter for no more than 1.6 percent of flights – so far just 0.9 percent of flights have been chartered. That is less than one time for every 100 flights.

AIRCRAFT AVAILABILITY
To ensure that we can respond promptly to owners’ flight requests, we endeavor to keep at least 86 percent of our fleet available between the hours of 7 a.m. and 5 p.m. To date this year, we’ve averaged 86.2 percent aircraft availability – keeping this number high in part by scheduling required routine maintenance as much as possible during non-peak travel times.