For Flexjet owners, our Owner Services and Owner Relations (OS/OR) department is the point of contact. They cater to every need, assist with flight reservations, arrange in-flight catering, coordinate ground transportation, carry out special requests, and provide pre-/post-flight updates and feedback to owners.

Each member of the Owner Services team is dedicated to providing personalized luxury service that is consistently reliable, timely, and accurate. He or she anticipates and attends to the unique needs of each and every owner.

THE PROCESS:

• The Owner Services Flight Coordinator enters all information received from the owner during the booking process into FlexTravel (our trip reservation software). This includes the requested flight schedule, aircraft type, the number of passengers, catering, ground transportation and any details pertaining to the flight.
• Catering is requested through one of our preferred vendors. All preferred caterers nationwide are required to follow stringent food preparation and presentation standards. The confirmation is received and checked for accuracy.
• Our Operations Center reviews all flights to ensure each trip is feasible.
• The day prior to a scheduled flight, our Flight Coordinators will contact owners to reconfirm the details and relay the tail number of their assigned aircraft.
• At all times, dedicated Flight Coordinators are located on the Operations floor to monitor the latest flight developments and ensure trip accuracy. They are the owner's point of contact to relay the most up-to-date trip information and communicate any changes in the flight itinerary. Additionally, they confirm all catering and ground transportation two hours prior to departure or arrival.
• Once the passengers arrive, the crew confirms passenger identities, and luggage is placed on board. A pre-departure briefing is conducted, including a review of all safety procedures.
• Thirty minutes prior to landing, the crew calls ahead to confirm that ground transportation has arrived.
• Owners may contact their dedicated Owner Relations Coordinator with any post- or pre-flight concerns.
• Our goal is to deliver a safe flight with exceptional service. From pre-flight arrangements to the in-flight and post-flight experience, your satisfaction is our concern. For this reason, we conduct Pulse Surveys to determine which areas of our service could be improved. Our new Pulse Survey will allow you to provide real-time feedback, so that Flexjet can be even more responsive to your needs. The Pulse Survey has been designed to measure your satisfaction within two days of your flight experience. This survey is strictly confidential and is conducted by an independent research firm.