Flexjet Red Label Training Academy Elevates in Cabin Service With Hospitality Training from Best in Industry
November 13, 2023
- Flexjet’s U.S. And European Cabin Servers Trained In 5-Star Hospitality
- For Realistic Training Experiences, Flexjet Built Cabin and Galley Mock-Ups at Its State-Of-The-Art Facilities on Farnborough Airport in Hampshire, UK
- Trainers will include Flexjet’s own in-house expertise and The Dorchester Collection Academy, Renowned Throughout the World for Its Excellence in Hospitality Training, Will Contribute to Training
LONDON, November 13, 2023 – Flexjet, Inc., one of the largest and most innovative fractional jet providers, has launched a global training academy at Farnborough Airport in the UK for its more than 130 Cabin Servers. The Red Label Academy’s finishing school style program will set a new 5-star hospitality standard for private aviation.
Red Label by Flexjet has long been known for its industry differentiators: flight crews dedicated to a single, specific aircraft, the industry’s most modern fleet and its LXi Custom Cabin Interiors. The Red Label Academy will add to the program’s popularity by ensuring every person who graduates from the program will have the tools to create extraordinary in-flight experiences for Flexjet’s aircraft owners across the globe.
“While other private aviation providers use third parties to train their cabin servers, Flexjet is creating a new standard,” said Flexjet Chief Experience Officer Megan Wolf. “By opening new infrastructure specifically dedicated to excellence training and curating professionals in the hospitality industry to teach alongside our in-house team, we have set a new standard in cabin experience. No one else in the industry is doing this.”
Leading the program is Flexjet’s Vice President of Customer Experience, Francesco Vanerio, who brings to the private aviation sector his extensive five-star hotel experience, including from the award-winning Villa d’Este in Lake Como, Italy. He and other aviation professionals at Flexjet will mold the training alongside top sommeliers, cocktail mixologists, chefs, floral design professionals and the Dorchester Collection Academy, whose excellence in hospitality training is renowned throughout the world.
All U.S. and European Flexjet Cabin Servers, who join the company with a high level of experience in luxury hospitality and private aviation, will receive additional detailed training in a multitude of areas including mixology, wine serving, floristry and sushi presentation. The scenario-based service training will enable them to prepare and style the cabin to meet Flexjet’s exacting standards. The two-week training program also includes a five-star service experience for themselves, enjoying an afternoon tea and a night’s stay at The Dorchester in London.
The emotional impact of great service is stressed at the Red Label Academy, with a focus on how to make passengers feel special and cared for via highly personalized attention-to-detail, assessing their needs on any given occasion using body language and behavior and noting cultural differences. Cabin Servers will also be trained in specific skills to cater to children and pets onboard flights.
The Academy incorporates individual workspaces as well as cabin and galley mock-ups, meaning Cabin Servers can be trained to work in Flexjet’s different aircraft types, all from the state-of-the-art facilities at the Farnborough base.
Added Flexjet co-CEO Mike Silvestro, “Our aircraft Owners have the highest standards in their own businesses, and we are dedicated to providing that same high level of service on every aircraft, during every flight – no matter where in the world they are traveling.”
Flexjet, Inc., a global leader in subscription-based private aviation, first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing and is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 24 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating, a 4AIR Bronze Sustainable Rating and is IS-BAO compliant at Level 2. Red Label by Flexjet, a market differentiator, which features the most modern fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300 and Praetor 500, Bombardier Challenger 350, the Gulfstream G450 and G650. Flexjet’s European fleet includes the Embraer Praetor 600 and the Gulfstream G650. Flexjet’s helicopter division sells fractional, lease, and on-demand charter access to its fleet of owned, operated and maintained Sikorsky S-76 helicopters which boast 55,000 hours of safe flying certified by Wyvern and ARG/US and serving locations throughout the northeastern United States, United Kingdom and southern Florida. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Instagram @FlexjetInc.