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Privacy Policy

Last revised October 12, 2018.

 

Flexjet, LLC. recognizes the importance of our customers’ privacy. Privacy is more than an issue of compliance – it is one of trust. With that in mind, our Privacy Policy is based on our basic belief of respect for the individual. This Privacy Policy describes:

  • The types of personal information we collect and how we collect it.
  • How we use the personal information we collect.
  • With whom we share your personal information.
  • The choices you can make about how we use your personal information.
  • How we protect your personal information.

We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

 

WHAT TYPES OF PERSONAL INFORMATION DOES FLEXJET COLLECT?

Information You Give Us: We receive and store any information you enter on our website, enter into our mobile apps, or give us in any other way. You provide personal information to us when you purchase the products we offer, request a quote or book a flight, create or update your account, communicate with us by phone, e-mail, or otherwise, or complete a questionnaire or a contest entry form. Depending upon which actions you take, we may collect such information as your name, address, phone numbers and email addresses; credit card information; travel plans and flight participants; and financial information, among other things.

Technical Information: We receive and store certain types of technical information whenever you interact with us online or over the phone. Like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses flexjet.com. This information may include your IP address, website login information, e-mail address, computer operating system and browser information, purchase history, clickstream to, through, and from our website, and the phone number you used to call us.

Please note that we never collect or maintain information at our websites from persons we know to be under age 18, and no part of our website is designed to attract anyone under age 18. Please do not communicate with or contact us if you are under age 18.

 

HOW DOES FLEXJET USE COOKIES?

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to our website. We use cookies on our website to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into our website, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how our website is being used and improve your user experience. For more information on cookies, how we use them, and how you can adjust how your browser uses them, please review our cookie policy at flexjet.com/cookie-policy/.

 

HOW DOES FLEXJET USE MY PERSONAL INFORMATION?

We use your information to support our core business functions. These functions generally include communicating with you, delivering and improving our services, and preventing fraud and other losses. Some examples are:

  • To fulfill your requests for services and communicate with you about those requests;
  • To register and service your account;
  • To administer surveys and promotions;
  • To help us improve and customize our service offerings, websites, and advertising;
  • To send you information about our products, services, and promotions, and to provide related customer service; and
  • To protect the security and integrity of our website, all data collected by us, and our business.

To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information within our corporate family of companies for these purposes.

We have also implemented Google Analytics features based on Display Advertising, including Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. With these services, we and third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on past visits to our website. To opt out of Google Analytics services, please see “Google Analytics” under the heading “How can I change the way Flexjet collects and uses my information?” below.

For Our European Customers: We are [a United States company / owned by a company] with primary operations located in the United States. In order for us to provide you with the services we offer, it is necessary for us to transmit the information that you provide to us or that we collect from you to the United States.  The United States may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to its laws. We have complied with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We have also certified that we adhere to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement. By proceeding to use our website or any of our mobile apps, you consent to the transmission of your personal information to the United States. If you do not want us to transmit your personal information to the United States, please do not use our website.

 

HOW DOES FLEXJET SHARE MY PERSONAL INFORMATION?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described in this policy and with our affiliated companies (some of which are located outside the European Economic Area) that follow practices at least as protective as those described in this Privacy Policy. Except as set forth in this Privacy Policy, we do not sell, rent, share, or otherwise disclose your personal information to third parties.

Third Party Services. Other companies and individuals perform services for us on a regular basis, and we may provide them with your personal information so that they may perform those services. Examples of these services include conducting flight operations, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These companies will have access to your personal information needed to perform their designated functions, but they may not use it for other purposes. For more information on the specific third parties that provide these services, please contact us using the contact information below.

Legal Requirements. We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of Flexjet, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personal information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

Business Transfers. We may transfer any information we have about you to a third party in connection with a merger or sale involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.

 

HOW DOES FLEXJET PROTECT MY PERSONAL INFORMATION?

We maintain a security program intended to keep the personal information stored in our systems protected from unauthorized access and misuse. Our systems are configured with data encryption, or scrambling technologies and firewalls constructed to industry standards. We also use Secure Socket Layer (SSL) technology that protects the data you send over the Internet. Personal information may only be accessed by persons within our organizations or our third parties to carry out the uses indicated in this Privacy Policy.

 

HOW DOES FLEXJET STORE MY PERSONAL INFORMATION?

The personal information that we collect from you may be stored and processed in the United States, Europe, or any other country in which we or our affiliates or services providers maintain facilities. We may transfer information that we collect about you, including personal information, across borders from your country to other countries around the world. If you are located in a country with laws governing the collection and use of data that differ from those of the United States, please note that we will not transfer your personal information to a country or jurisdiction that does not have data protection laws that are a least as protective of those in your country or jurisdiction.

 

FOR HOW LONG DOES FLEXJET RETAIN MY PERSONAL INFORMATION?

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. How long we retain personal information can vary significantly based on context of the services we provide and on our legal obligations. The following factors typically influence retention periods:

  • How long is the personal information needed to provide our services? This includes such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most of our data retention periods.
  • Is the personal information sensitive? If so, a shortened retention time is generally appropriate.
  • Have you provided consent for a longer retention period? If so, we will retain data in accordance with your consent.
  • Are we subject to a legal, contractual, or similar obligation to retain your personal information? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.

 

HOW DOES FLEXJET RESPOND TO “DO NOT TRACK” SETTINGS?

California law requires us to let you know how we respond to web browser “Do Not Track” signals. Because there currently isn’t an industry or legal standard for recognizing or honoring these signals, we do not respond to them at this time. For more details about Do Not Track, including how to enable or disable this preference, visit this Do Not Track webpage.

 

HOW DO I ACCESS AND CORRECT THE INFORMATION FLEXJET HAS RECEIVED FROM ME?

You can contact us using the contact information below to determine if we are keeping personal information about you. If we do have personal information about you, we will provide you with a readable copy of that information at no charge. You may correct factual errors in your personal information by sending us a request that sufficiently details how your personal information should be corrected. We encourage you to promptly update your personal information if it changes.

 

HOW CAN I CHANGE THE WAY FLEXJET COLLECTS AND USES MY INFORMATION?

Our business provides highly personalized services, and access to our customers’ personal information is essential to our ability to provide those services. You can always choose not to provide us with your personal information or to alter our ability to collect information about you, but you may be unable to take advantage of our products and services as a result.

Cookies. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Most mobile devices allow you to turn off location-based services as well. Because cookies and location-based services allow you to take advantage of some of the essential features of flexjet.com and our mobile apps, we recommend that you leave them turned on.

Google Analytics. If you would like to opt-out of Google Analytics for display advertising you may do so by using the Google Ads Preferences Manager. You may also download a Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout/

Direct Contact Opt-Out. If you prefer not to receive information from us (either through email or regular mail), or if you would like us to delete your personal information from our systems for any reason, please contact us via email using the information below. Please note that such requests may take up to 30 days to take effect.

Objections and Deletion Requests. You have the right to object to our processing of your information, to withdraw your previously provided consent to our processing your information, and to the deletion of your personal information from our databases. To do any of these things, please contact us using the contact information below.

 

CONTACT INFORMATION

Data Controller:

Greg Johnson

Flexjet, LLC.

26180 Curtiss Wright Pkwy

Cleveland, OH, 44143

216-261-3500

security@flexjet.com