We Don’t Set Safety Standards. We Elevate Them.
Safety and security are essential traveling companions. At Flexjet, we are wholly committed to a proactive approach to safety-risk management. One led by a highly advanced, IS-BAO-certified Safety Management System at its core. This comprehensive organization-wide system, which goes far above and beyond FAA requirements, relies on formal processes, policies, proprietary data, and trained experts to help govern a strategically structured safety environment.
Of all the safety layers that we methodically employ, the most unique part of our culture involves our adherence to voluntary reporting. Our organization has always been a one that promotes open reporting of potential safety risks. We are in constant communication with our pilots and workforce regarding safety protocols and any abnormalities that are experienced are immediately assessed and addressed without regard to potential financial consequences. Much more than simply complying with FAA regulations, our mission is to exceed them in every way.
Experience Matters. Training Never Stops.
Among the most meticulously trained experts in aviation, Flexjet pilots exceed the highest levels of competency, professionalism, and expertise. Each is type-rated in their assigned aircraft and trained to perform safely in all terrains, environments, and situations.
Far exceeding the industry norm, all Flexjet pilots are Captain qualified, each holds an Airline Transport Pilot Certificate (ATP), and averages over 10,000 hours of flight time. Our training curriculum includes three pilot training exercises each year, which is 300% of FAA requirements. First Officers are trained to Captain standards and undergo Recurrent Simulator Training and FAA Check-rides every six months. No other fractional company measures up to these exceedingly high criteria.
To ensure performance and safety at this level, our pilots are taught by in-house flight instructors in our dedicated training facility. Each flight instructor is line qualified in their assigned aircraft, meaning they rotate from flight training to line flying every other month. This process leverages the highest level of ‘real world’ operating experience and further cultivates a culture of safety among Flexjet pilots. Additionally, our proprietary training oversight program allows us to effectively monitor and maintain
the Flexjet safety standard.
Pilot Minimum Qualifications:
- 2,500 hours of total fixed-wing time
- 500 hours of turbine time
- 500 hours of multi-engine time
- Airline Transport Pilot Certificate
- First-Class Medical Certificate
FAA DIAMOND AWARD OF EXCELLENCE
RECORD-SETTING 21 CONSECUTIVE
ARGUS PLATINUM RATING
7 CONSECUTIVE, RATED BIENNIALLY
INDUSTRY AUDIT STANDARD (IAS) CERTIFICATION
WORLD’S FIRST TO EARN IAS SAFETY RATING
LEVEL 2 IS-BAO CERTIFIED
GLOBAL BENCHMARK OF SAFETY EXCELLENCE
Our Leading-Edge Control Center Puts You in Command
Modeled after NASA’s Mission Control Center, Flexjet is home to a state-of-the-art, centralized Operations Control Center. The Center provides real-time data concerning flight schedules, aircraft avail- ability, weather and flight tracking, allowing for instantaneous overview of the day-to-day operation. Of course, it’s also home to our expert Owner Services team who is ready and able to assist you in booking your next trip 24/7.
Our Control Center houses 75+ full-time crew schedulers, flight planners, maintenance controllers, and pilot managers on duty. Among them are strategically positioned subject matter experts to help ensure the readiness of critical information. Each of these individuals review trips constantly and coordinates with flight crews to ensure continuous operational safety and success.
Like NASA, our Control Center incorporates a single digital monitor featuring a global map and relevant information to help keep everyone in the room on the same page at all times. Our advanced proprietary scheduling software ensures compliance with crew qualifications, crew duty requirements and aircraft maintenance requirements. This software helps fulfill each trip request based on aircraft availability, Owner preference, crew schedules, crew training and weather conditions.
Our Maintenance Team is a Well-Oiled Machine
Fanatical attention to detail is one of the many things Flexjet is known for – even behind the scenes. Through advanced facilities, comprehensive training and support, and a culture focused on ensuring that all aircraft meet the highest benchmarks for care and upkeep, our technicians maintain each part of every aircraft to exacting specifications.
Flexjet aircraft feature highly complex operating systems and preventing aircraft failures in any one of these systems is the first step toward passenger and crew safety.
We exceed FAA Regulations that mandate and govern maintenance requirements. Where other providers often rely on unfamiliar third-party resources, we perform scheduled maintenance using our own dedicated FAA Part 145-Certified Repair Stations in Addison, Texas and White Plains, New York. In addition to these two facilities, we also have dedicated resources located across the country.
- Comprehensive Operations Control Center specialized by fleet
- 200,000+ hours of maintenance performed each year
- Dedicated on-site factory engineering and field services
- Fixed facilities and mobile repair teams for full-systems coverage
- FAA-certified / Licensed Airframe and Powerplant technicians
Even Your Electronic Data is Secure
We adhere to industry best practices to protect our Owners and our business against the threat of a cyberattack. Threat detection, containment, and prevention are implemented in a layered approach by employing a mix of controls across our network, endpoint devices, servers, and networking hardware to ensure overlapping methods of detection and prevention. Furthermore, we utilize a Security Information and Event Management (SIEM) solution to aggregate and report on networking and system log data. If our SIEM detects a threat, it has the capability to invoke lockdowns of several different systems. The SIEM is also connected to numerous live threat intelligence feeds to ensure it maintains current information.
Continuous third-party oversight includes monthly reporting and quarterly sessions with our CTO, infrastructure, and security teams. Third-party code review is provided for internally developed technology products along with our finance and IT audits.
Air-to-ground communications are secured by industry-leading partners. Additionally, we require our employees to connect through VPN to access critical systems. In accordance with our disaster relief policy, we maintain geographically separated primary and secondary data centers with live feeds to guarantee data remains current.
While Others React, We Respond
In response to the challenges presented by the Covid-19 pandemic, we remain focused on taking every possible precaution to ensure the health and safety of both our Owners and employees. We will not compromise nor hesitate to do whatever is necessary to protect your well-being – including the continuation of industry-first initiatives like Project Lift – so that we may provide safe, reliable service with minimal disruption.
We were the first in private aviation to treat our entire fleet of aircraft, offices, and facilities around the world with MicroShield 360™-an antimicrobial solution that is both FDA-approved and EPA-registered. MicroShield 360 not only disinfects upon application but continues doing so for up to one year before reapplication is required.
We also launched Project Lift – an innovative ferry program that is the first and only effort of its kind. Utilizing of our own closed fleet of aircraft to transport our flight personnel to and from their assignment locations, Project Lift allows us to discontinue our use of commercial airlines to transport our crewmembers.
A Sample of the Steps We Have Taken:
- Sanitized our global fleet and facilities with yearlong protection
- Created the innovative Project Lift program
- Implemented touchless boarding and deplaning
- Employed mindful ID/passport and baggage handling procedures
- Provided disposable gloves/masks for passengers and crews
- Ceased the unnecessary touching of cabin controls and surfaces
- Began post-flight surface disinfection of cabins and cockpits
- Enhanced cabin Server training to maintain quality service with limited contact
- Increased frequency of post-flight cabin and cockpit surface disinfection