Setting the Safety Standard
Safety and security are essential travelling companions. Flexjet in Europe holds a Class A operating licence and an Air Operators Certificate approved and regularly audited by the UK Civil Aviation Authority.
The highest standards are maintained as part of a highly effective Safety Management System, far above and beyond CAA and EASA basic requirements. The experience, competence and skills in our operation are second-to-none, and all personnel are committed to a proactive approach to safety-risk management.
For a comprehensive review of our safety and security procedures, review the attachment below or request that a copy of our Safety and Security Handbook be shipped to you.
Practice Leads to Perfection
Among the most meticulously trained experts in aviation, Flexjet pilots exceed the highest levels of competency, proficiency, professionalism and expertise. Each is type-rated in their assigned aircraft and trained to perform safely in all terrains, environments, and situations.
All Flexjet pilots are trained to the highest standards. All UK pilots hold a full Airline Transport Pilot Licence and Class 1 medical certificate and our training syllabus includes ongoing training, far beyond the minimum regulatory standard.
All pilots undergo Recurrent Simulator Training and revalidate their type ratings every six months. No other fractional company measures up to these exceedingly high criteria. To ensure performance and safety at this level, our pilots are taught by experienced flight instructors in dedicated training facilities. We have line qualified instructors trained in their assigned aircraft, meaning they regularly deliver training to our pilots in a ‘real world’ operating environment and further cultivates a culture of safety among Flexjet pilots. Additionally, our proprietary training oversight programme allows us to effectively monitor and maintain the Flexjet safety standard.
Pilot Minimum Qualifications:
- >1,500 fixed-wing flight hours
- Airport Transport Pilot License
- Class One Medical Certificate
Leading-Edge Command Centre
There are numerous moving pieces working in concert that make our operation a finely tuned machine. Modelled after NASA’s Mission Control Centre, our centralised Operations Control Centre operates around the clock. The Centre provides real-time data concerning flight schedules, aircraft availability, weather, and flight tracking, allowing for an instant overview of our day-to-day operation.
The Centre houses 75+ full-time crew schedulers, flight planners, maintenance controllers, and pilot managers on duty. Among them are strategically positioned subject-matter experts to help ensure the readiness of critical information. Each of these individuals reviews trips regularly and coordinates with our flight crews to ensure continuous operational safety and success.
Our Operations Control Centre incorporates a single digital monitor featuring a global map and relevant information to help keep everyone in the room on the same page at all times. Our advanced proprietary scheduling software ensures compliance with crew qualifications, crew duty and aircraft maintenance requirements. This software helps fulfil each trip request based on aircraft availability, Owner preference, crew schedules, crew training, and weather conditions.
The Art of Aircraft Maintenance
Fanatical attention to detail is what Flexjet is known for — even behind the scenes. Through advanced facilities, comprehensive training and support, and a culture focused on ensuring that all aircraft meet the highest maintenance standards, our technicians service every part of every aircraft to exacting specifications.
Aircraft are highly complex operating systems and preventing failures in any one of its systems is the first step toward passenger and crew safety. Here again, Flexjet exceeds regulations that mandate and govern maintenance requirements. Where other providers rely on unfamiliar third-party resources, we perform scheduled maintenance using our own certified repair stations.
- Our maintenance teams handle 25 to 50 maintenance events per day
- Our technicians perform 200,000+ hours of maintenance per year
- Dedicated factory engineering and field service located on-site
- Fixed facilities and mobile repair teams provide full systems coverage
Even Your Electronic Data Is Secure
We adhere to industry best practices to protect our Owners and our business against the threat of a cyberattack. Threat detection, containment, and prevention are implemented in a layered approach by employing a mix of controls across our network, endpoint devices, servers, and networking hardware to ensure overlapping methods of detection and prevention. Furthermore, we utilise a Security Information and Event Management (SIEM) solution to aggregate and report on networking and system log data. If our SIEM detects a threat, it has the capability to invoke lockdowns of several different systems. The SIEM is also connected to numerous live threat intelligence feeds to ensure it maintains current information.
Continuous third-party oversight includes monthly reporting and quarterly sessions with our CTO, infrastructure, and security teams. Third-party code review is provided for internally developed technology products along with our finance and IT audits. Air-to-ground communications are secured by industry-leading partners, GoGo Business and Satcom Direct. Flexjet additionally requires its employees to connect through VPN to access critical systems. In accordance with our disaster relief policy, we maintain geographically separated primary and secondary data centeres with live feeds to guarantee data stays current.