Setting the Safety Standard
Safety and security are essential travelling companions. Flexjet’s European operations meet the world-class safety and security standards designated by the International Standard for Business Aviation Operators (IS-BAO) and we are a Wyvern Wingman Certified Operator. We hold two Air Operator’s Certificates; and are approved and regularly audited by the UK Civil Aviation Authority and the Transport Malta Civil Aviation Directorate (TM-CAD).
The highest standards are maintained as part of a highly effective Safety Management System, far above and beyond CAA and EASA basic requirements. The experience, competence and skills in our operation are second-to-none, and all personnel are committed to a proactive approach to safety-risk management.
Practice Leads to Perfection
Among the most meticulously trained experts in aviation, Flexjet pilots exceed the highest levels of competency, proficiency, professionalism and expertise. Each is type-rated in their assigned aircraft and trained to perform safely in all terrains, environments, and situations.
All Flexjet pilots are trained to the highest standards. All European pilots hold a full Airline Transport Pilot Licence and Class 1 medical certificate and our training syllabus includes ongoing training, far beyond the minimum regulatory standard.
All pilots undergo Recurrent Simulator Training and revalidate their type ratings every six months. No other fractional company measures up to these exceedingly high criteria. To ensure performance and safety at this level, our pilots are taught by experienced flight instructors in dedicated training facilities. We have line qualified instructors trained in their assigned aircraft, meaning they regularly deliver training to our pilots in a ‘real world’ operating environment and further cultivates a culture of safety among Flexjet pilots. Additionally, our proprietary training oversight programme allows us to effectively monitor and maintain the Flexjet safety standard.
Pilot Minimum Qualifications:
- >1,500 fixed-wing flight hours
- Airline Transport Pilot Licence
- Class 1 Medical Certificate
There are numerous moving pieces working in harmony that make our operation a finely tuned machine. Working in seamless coordination and around-the-clock, our Operational Centre in Malta, our Tactical Control Centre based at Farnborough Airport, and our Operations Control Centre in Cleveland, Ohio, provide real-time data concerning flight schedules, aircraft availability, weather, and flight tracking, allowing for an instant overview of our day-to-day operation.
Our Operations teams include full-time crew schedulers, flight planners, maintenance controllers, and pilot managers. Among them are strategically positioned subject-matter experts to help ensure the readiness of critical information. Each of these individuals reviews trips regularly and coordinates with our flight crews to ensure continuous operational safety and success.
Our advanced scheduling software ensures compliance with crew qualifications, crew duty and aircraft maintenance requirements. This software helps fulfil each trip request based on aircraft availability, Owner preference, crew schedules, crew training, and weather conditions.
The Art of Aircraft Maintenance
Fanatical attention to detail is what Flexjet is known for — even behind the scenes. Through advanced facilities, comprehensive training and support, and a culture focused on ensuring that all aircraft meet the highest maintenance standards, our technicians service every part of every aircraft to exacting specifications.
Where other providers rely on unfamiliar third-party resources, in Europe we perform scheduled maintenance using our group’s own certified facilities in Milan, Italy.
Even Your Electronic Data Is Secure
We adhere to industry best practices to protect our Owners and our business against the threat of a cyberattack. Threat detection, containment, and prevention are implemented in a layered approach by employing a mix of controls across our network, endpoint devices, servers, and networking hardware to ensure overlapping methods of detection and prevention. Furthermore, we utilise a Security Information and Event Management (SIEM) solution to aggregate and report on networking and system log data. If our SIEM detects a threat, it has the capability to invoke lockdowns of several different systems. The SIEM is also connected to numerous live threat intelligence feeds to ensure it maintains current information.
Continuous third-party oversight includes monthly reporting and quarterly sessions with our CTO, infrastructure, and security teams. Third-party code review is provided for internally developed technology products along with our finance and IT audits. Air-to-ground communications are secured by industry-leading partners, GoGo Business and Satcom Direct. Flexjet additionally requires its employees to connect through VPN to access critical systems. In accordance with our disaster relief policy, we maintain geographically separated primary and secondary data centeres with live feeds to guarantee data stays current.
At Flexjet we apply the same philosophy to our helicopter operations, as we do to our fixed wing aircraft. That means not just adhering to, but working above, the required standards and levels of safety compliance.
The Flexjet Sikorsky S-76 helicopter features dual-redundancy safety measures on all critical lift elements as well as two certified pilots. All procedures, standards, and best practices come from decades of aviation expertise and first-hand knowledge that translate into ultimate peace of mind for you the Flexjet Owner, your family, pets, and associates.
SAFETY FEATURES OF THE SIKORSKY S-76
- Two S76-certified, IFR qualified pilots
- 4-blade rotor system for enhanced comfort and safety
- Twin-turbine engine reliability
- Dual autopilot systems
- Honeywell four-tube EFIS and Collins Proline II avionics suite
- Integrated Instrument Display System (IIDS)
- Honeywell ground proximity warning system
- Honeywell Primus weather radar
- Dual comm/ nav radios
- Automatic direction finder
- Preflight risk assessment program – mission analysis
- Hazard reporting system
- Customised landing zone survey
Our instrument-rated helicopter pilots each have extensive experience and training, often gained from service in the military. Each Captain has a minimum of 1,500 hours of flying experience, a class one medical certificate and receives ongoing training of the highest standards. We empower our accomplished pilots to take full control of mission status based on weather conditions, logistical windows, or operational considerations. Their expertise and experience, coupled with rigorous Flexjet safety standards and best practices give us full confidence in making your mission successful.